Return & Refund Policy

Return & Refund Policy – RMN Store (Ruman group)

1. Return Window

Customers can request a return or exchange within 10 days of receiving the product.

2. Conditions for Return

• Product must be unused, unopened, and in original condition
• Original packaging, seal, tags, stickers, and invoice must be intact
• Products with damage, leakage, or signs of use will not be accepted

3. Non-Returnable Products

Returns will not be accepted for:

• Opened or broken-seal products
• Hygiene-based items (skincare, makeup, lipcare, grooming products)
• Missing free gifts or combo items

4. Eligible Cases for Return/Exchange

Return or replacement is accepted only if:

• Product is damaged or defective
• Wrong item, wrong shade, or wrong quantity delivered
• Product is expired

5. Refund and Replacement

• Customers can choose replacement or refund
• Refunds will be processed to the original payment mode within 3–7 working days after product inspection

6. Return Shipping

• If the product is wrong, damaged, or defective, RMN Store will cover shipping costs
• For mind-change returns, shipping cost will be borne by the customer

7. Return Process

• Customers must request a return within 10 days via WhatsApp, email, call, or website portal
• Photo/video proof of the product may be required
• After approval, pickup or shipping instructions will be provided
• Refund or replacement will be processed after product verification

8. Damage Claims

• Any damage must be reported within 24–48 hours of delivery with photo/video evidence

9. Order Cancellation

• Orders can be cancelled before dispatch
• After dispatch, only return/exchange is allowed per policy

10. Final Terms

• RMN Store reserves the right to update this policy anytime
• In case of disputes, the company’s decision is final